Dictionary
performance of duties or provision of space and equipment helpful to others "the mayor tried to maintain city services" "the medical services are excellent"
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Wikipedia
This article is about a term used in economics. For other uses, see service (disambiguation).''In economics and marketing, a service is the non-material equivalent of a good (accounting) good. Service provision has been defined as an economic activity that does not result in ownership, and this is what differentiates it from providing physical goods. It is claimed to be a process that creates benefits by facilitating either a change in customers, a change in their physical possessions, or a change in their intangible assets.By supplying some level of skill, ingenuity, and experience, providers of a service participate in an Economicseconomy without the restrictions of carrying stock (inventory) or the need to concern themselves with bulky raw materials. On the other hand, their investment in expertise does require marketing and upgrading in the face of competition which has equally few physical restrictions.Providers of services make up the Tertiary sector of industry.
Key attributes - Services can be described in terms of their main attributes. Intangibility - They cannot be seen, handled, smelled, etc. There is no need for storage. Because services are difficult to conceptualize, marketing them requires creative visualization to effectively evoke a concrete image in the customer's mind. From the customer's point of view, this attribute makes it difficult to evaluate or compare services prior to experiencing the service. Perishability - Unsold service time is "lost", that is, it cannot be regained. It is a lost economic opportunity. For example a doctor that is booked for only two hours a day cannot later work those hours— she has lost her economic opportunity. Other service examples are airplane seats (once the plane departs, those empty seats cannot be sold), and theatre seats (sales end at a certain point). Lack of transportability - Services must be consumed at the point of "production". Lack of homogeneity - Services are typically modified for each client or each new situation (customised). Mass production of services is very difficult. This can be seen as a problem of inconsistent quality. Both inputs and outputs to the processes involved providing services are highly variable, as are the relationships between these processes, making it difficult to maintain consistent quality. Labour intensity - Services usually involve considerable human activity, rather than precisely determined process. List of human resource management topicsHuman resource management is important. The human factor is often the key success factor in service industries. It is difficult to achieve economies of scale or gain dominant market share. Demand fluctuations - It is very difficult to estimate demand. Demand can vary by season, time of day, business cycle, etc. Buyer involvement - Most service provision requires a high degree of interaction between client and service provider.
Service delivery - The delivery of a service typically involves five factors: The service providers (e.g. the people) Equipment used to provide the service (e.g. vehicles, cash registers) The physical facilities (e.g. buildings, parking, waiting rooms) The client Other customers at the service delivery locationThe service encounter is defined as all activities involved in the service delivery process. Some service managers use the term "moment of truth" to indicate that defining point in a specific service encounter where interactions are most intense.Many list of business theoristsbusiness theorists view service provision as a performance or act (sometimes humorously referred to as ''dramalurgy'', perhaps in reference to dramaturgy). The location of the service delivery is referred to as the stage and the objects that facilitate the service process are called props. A script is a sequence of behaviours followed by all those involved, including the client(s). Some service dramas are tightly scripted, others are more ad lib. Role congruence occurs when each actor follows a script that harmonizes with the roles played by the other actors.In some service industries, especially health care, dispute resolution, and social services, a popular concept is the idea of the caseload, which refers to the total number of patients, clients, litigants, or claimants that a given employee is presently responsible for. On a daily basis, in all those fields, employees must balance the needs of any individual case against the needs of all other current cases as well as their own personal needs. !?
''Service-Goods !continuum''< br> The service-goods continuum - The dichotomy between physical goods and intangible services should not be given too much credence. These are not discrete categories. Most business theorists see a continuum with pure service on one terminal point and pure commodity commodity good on the other terminal point. Most product (business)products fall between these two extremes. For example, a restaurant provides a physical good (the food), but also provides services in the form of ambience, the setting and clearing of the table, etc. And although some utilities actually deliver physical goods — like water utilities which actually deliver water — utilities are usually treated as services.In a narrower sense, service refers to quality of customer service: the measured appropriateness of assistance and support provided to a customer. This particular usage occurs frequently in retailerretailing.
List of economic services - The following is an incomplete list of service industries, grouped into rough sectors. Parenthetical notations indicate how specific occupations and organizations can be regarded as service industries to the extent they provide an intangible service, as opposed to a tangible good. business functions (that apply to all organizations in general)* management consultingconsulting* customer service * human resources administrators (providing services like ensuring that employees are paid accurately) child care cleaning, repair and maintenance services* janitors (who provide cleaning services)* gardeners * mechanics construction* carpentry* electricians (offering the service of making wiring work properly)* plumbing death care* coroners (who provide the service of identifying corpses and determining time and cause of death)* funeral homes (who prepare corpses for public display, cremation or burial) dispute resolution and prevention services* arbitration * courts of law (who perform the service of dispute resolution backed by the power of the state)* diplomacy* incarceration (provides the service of keeping criminals out of society)* law enforcement (provides the service of identifying and apprehending criminals)* lawyers (who perform the services of advocacy and decisionmaking in many dispute resolution and prevention processes)* mediation* military (performs the service of protecting states in disputes with other states)* negotiation (not really a service unless someone is negotiating on behalf of another) education (institutions offering the services of teaching and access to information)* library * museum* school entertainment (when provided live or within a highly specialized facility) *gambling*Movie theatermovie theatres (providing the service of showing a Filmmovie on a big screen) *performing arts productions*prostitutionsexual services (where legal)*sports*television fabric care*dry cleaning*laundromat (offering the service of automated fabric cleaning) financial services* accounting* banks and building societybuilding societies (offering lending services and safekeeping of money and valuables)* real estate* stock brokerages* tax return preparation foodservice industry hairdressing health care (all health care professions provide services) information services*data processing*database services*language interpretation*language translation risk management * insurance* security social services*social work transport utilities * electric power* natural gas* telecommunications* waste management* water industry
See also - marketing product (business)product tertiary sector of industry services marketing experience economy customer service ecosystem services Vendor-independent solutions provider Software_as_a_Service Application service provider On-demand
Finding related topics - list of marketing topics list of management topics list of economics topics list of finance topics list of human resource management topics list of accounting topics list of information technology management topics list of business law topics list of production topics list of business ethics, political economy, and philosophy of business topics list of business theorists list of economists list of corporate leaders list of !companiesCategory:EconomicsCat egory:Services? management and !marketingCategory:Marketingda: Servicede:Dienstleistungfr:Ser viceio:Servadoja:サ} 40;ビスlb:Servicep l:Usługasv:Gudstjänstzh: 礼拜 DEBUG REDIRECT (service)
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Websites
Convention Bureau Lucca and Serchio valley
Convention Bureau Lucca and Serchio valley in Tuscany offers service of conferences, congress and events organization.
http://www.conventionbureaulu.it
LincUp Portal
A portal giving access to jobs, news, events and public services in Lincolnshire
http://www.lincup.net/
Bernhard Helfrecht Meisterhafte Zahntechnik - Ästhetischer, kosmetischer und bioverträglicher Zahnersatz, Pflegeprodukte und individuelle Beratung
Ästhetischer, kosmetischer und bioverträglicher Zahnersatz, Pflegeprodukte und individuelle Beratung von Bernhard Helfrecht Meisterhafte Zahntechnik
http://www.helfrecht-dental.de/
Homes Found Online
FREE UK and Overseas property sales and rental resource that can be used to find property for sale and rent in your area.
http://www.homesfoundonline.com/
TUSCANY private tours, travel consultation and weddings
Annie Adair and Francesco Gronchi organize weddings and events, provide travel consultation services and private tours in Tuscany, specializing in the town and countryside around Volterra, Italy.
http://www.tuscantour.com/
Cupertino Community Services
Cupertino Community Services, Inc. (CCS) is a private non-profit, community based agency that has been providing direct assistance and referral services to the community for more than 30 years. Founded in 1973 by three public health nurses, the Cupertino Roundup became incorporated as Cupertino Community Services in 1976. The organization provides a continuum of basic needs, family services and housing services including: information and referrals, food, clothing, shelter, affordable housing, financial assistance, and case management. CCS serves the West Valley communities of Cupertino, West San Jose, Los Gatos, Monte Sereno, and Saratoga. Please come in and visit and learn more about how CCS can help you and those in need in our community.
http://www.cupertinocommunityservices.org/
Base Systems Inc.
Manufacturer and developer of dictation and transcription hardware and software. Web site contains description of products, support, and contact information.
http://www.basesys.com/
Reliable Web Designs by Flagstaff Central
Reliable Web Designs specializes in web design and Internet Marketing. You can rely on our services and the sites that we design. Our goal is to make it easy for your business or organization to become a part of the ever expanding internet.
http://www.reliablewebdesigns.com
James Phillips Computer Services
Providing affordable in home computer repair and service to residents of the San Fernando Valley. Including PC repair, computer tune-ups, website design, in home PC tutoring and more.
http://www.jpcomputerservices.net/
Aeronautical Services and Procedures
A service provider of Aeronautical services, specifically in the arrival and departure procedure design area. Contains information on procedure design (Pans-Ops Terps) and a procedure expert contact and discussion area.
http://www.asap.sk/
The PC Centre
The PC Centre can offer all the latest products and high quality services at competitive prices. We will not only match our competitors but we will beat them. If you can't find a product that you are looking for we will get it for you. We offer special incentives for the Birmingham UK and Sandwell UK residents. We are your local computer store. We offer all computer products under one roof. Why pay more for the same product.
http://www.thepccentre.com/
Cloverdale, Surrey BC Canada History, Merchants and BIA
Cloverdale Surrey BC Canada. Directory of attractions, dining, services and community events. Home of Smallville filming and Cloverdale BIA.
http://www.fortlangleyvillage.com/
SMI / SME / SMB MALAYSIA
WELCOME to the official website of the SMI JOHOR SELATAN of Malaysia. The primary purpose of this website is to provide an effective channel to disseminate news, events and information concerning the small and medium sized industries (SMIs) in Malaysia to all its members and SMI operators across the country. SMALL and medium-sized enterprises (SMEs) which want to finance their information and communications technology (ICT) implementation are currently faced with a lack of options, in terms of loan packages from financial institutions. Despite all the awareness, grants and funds, the small and medium-sized business (SMB) community in Malaysia is still not adopting information technology (IT) as fast as Government would like it to be.
http://www.smijohorselatan.com/
Billing Mailing Services
Billing Services and Mail Processing Services Billing Pros.Com is your complete source for automated billing - mailing and mail processing outsource services. From Billing Statement / Invoice processing to Direct Mailing pieces we have the right equipment to meet all your business outsource mailing needs
http://www.billingpros.com/
EastbourneLife
Find Eastbourne people, services and businesses. Promote your business join EastbourneLife.
http://www.eastbournelife.com/
MediaServe
MediaServe is a provider in The Netherlands for dedicated and colocated hosting.
http://www.mediaserve.nl/
Haws Consulting Group
Haws Consulting Group is a premier provider of property tax services nationwide. For over 25 years our goal has been to help maximize our Clientís profits by minimizing their property tax liability. Haws Consulting Group strives to reach this goal with every Client by providing superior client service, employing high quality talent, leveraging the latest technology, and by achieving the best possible result.
http://www.ptax.com/
Complete Prepaid Legal Services for pennies a Day
Can you afford a Lawyer? Can you call your lawyer any time about any subject for Free? Do you need to make a Will? You can have a Lawyer available for just pennies a Day. Find out how.
http://www.ge-enterprises.com
Sound & Vibration Technology Ltd
We are a dedicated team of professionally qualified Sound & Vibration (NVH) engineers, with a philosophy to provide all industries with an integrated service comprising: * Consultancy & Troubleshooting * Automotive NVH Programme Support * Technology Development * Training & Technology Transfer * NVH Simulator * Software & Systems
http://www.sovibtech.com/
Holt Software is your gateway to visit and review the outsourcing programming services and software we offer
Holt Software is your gateway to visit and review the outsourcing programming services and software we offer. Our services include software design, website and database design, web-ready graphics, programming services in any language, including PHP, .NET, SQL database design and implementation, CMS Content Management Systems
http://www.holtsoftware.com/
Fortune Dental Clinic Services Center In Chiang Mai Thailand
A Complete Dental Health Care Services Center & Clinic in Chiangmai Thailand offering a complete range of dental care services inclusive of Dental Implants, prosthodontics, tooth colored filling, tooth bleaching, tooth whitening, space closure, Orthodontic, Root Canal Treatment, Intra Oral Digital Camera etc
http://www.fortunedentalclinic-thailand.com
Goldmine Web Design & Optimisation
Web design, search engine optimisation and internet marketing services.
http://www.goldminedesign.co.uk
-= servers.hu - professzionális internet megoldások
A servers.hu oldalain található: Magyar tárhely szolgáltatás, webdesign, perl cgi scriptek futtatása, web, internet, host, hosting service, A legjobb szolgáltatások a lehető legjobb áron! Tárhely szolgáltatások /web, php, email,mysql,.../ Domain szolgáltatások /regisztráció, fenntartás, stb./ E-mail szolgáltatások /levelezőlista, virtuális email, hírlevél/ Server szolgáltatások /felkészítés, elhelyezés, Linux CD-k/ Minden szolgáltatásunk megrendelhető kedvező, havi fizetéssel, illetve éves fizetéssel is. Rendeljen akár azonnal, online rendszerünk segítségével! Úgy érzi, túl magasak a havi díjak? Szeretné, ha válogathatna a lehetőségek közül, vagy komplett megoldást keres? Tekintse meg ajánlatunkat!
http://www.servers.hu/
Anime Art by Genevieve G. Tan
A web site displaying work by Genevieve G. Tan who specializes in anime and manga style illustrations as well as graphic and web designing. Offers an online shop providing quality products for original gift ideas and for any occasion from anime style prints and t-shirts to cute designs.
http://www.pandapad.com/
Data Response Marketing
Direct mail, email and mailing list marketing services.
http://www.data-response.co.uk
Studio Innovators International (Sii)
Sii is an active part of the directory production cycle. True to our name, we deliver innovative solutions that go beyond directory production outsourcing. Sii creates value and drives revenue growth for our partners. Rather than simply cut costs and micro-manage production efficiencies, Sii is dedicated to understanding the business operations of our clients and using this understanding to initiate valuable process updates and competitive strategies that improve the business operations and product offerings of our partners. Excellent communication and innovative technical solutions along with cutting edge automated processes allow our customers to track their outsourced production as though it were being conducted in house, thus maintaining high quality standards.
http://www.sii.com/
Tourismnb.com - New Brunswick's Tourism & Business Portal
tourismnb.com is New Brunswicks best place to plan your vacation getaway
http://www.tourismnb.com/
cooper-young.com
Welcome to the unofficial Cooper-Young website. Our purpose of cooper-young.com is to give merchants, organizations and neighbors an opportunity to share with the community and those who would like to learn more about the Cooper-Young neighborhood.
http://www.cooper-young.com/
Chiang Mai, Thailand - All About Chiang Mai Thailand. Complete Guide to Chiang Mai Thailand. Welcome to Chiangmai, Thailand
Chiang Mai, Thailand - Complete Websites Guide to Chiangmai, Thailand. Hotel Reservation, Shopping, Travel to Thailand Vocation, Tour, information, Map, Medical Center, Culture & History of Chiangmai Thailand
http://www.chiangmai-thai.com/
Reillanne tourisme en Haute Provence
Reillanne.com est un annuaire des metiers et activites du village. Il recense les artistes, commerces, gites, artisans, entreprises, services et associations de Reillanne, petit village des Alpes de Haute Provence dans le Luberon
http://www.reillanne.com
Papachunks.com
Need something big and heavy!? Check papachunks.com for all your entertainment needs!
http://www.papachunks.com/
TrueZeal: Greenville SC Multimedia Design, Logos & Presentations for Upstate Business.
truezeal is designing a competitive priced multimedia design logos and presentations to meet your specific requirements
http://www.truezeal.net/
Qnowledge :: Modeling Technologies :: Quaestor Knowledge management
Everything about knowledge management with Qnowledge's knowledge management software Quaestor. A description of the products and services by Qnowledge. A description of the software program Quaestor. Presentation of example projects and applications.
http://www.qnowledge.nl/
Website Design and Web Development services
Complete website related services. Search engine friendly, professionally designed websites. Online forms, surveys, database websites, statistical analysis, website usability, mailing lists, copywriting and personal and professional advice and support.
http://passioncomputing.com.au/
Credenda Associates have 50 years financial services experience providing a broad range of offshore taxfree investment, mortgage and insurance services
Credenda Associates have 50 years financial services experience providing a broad range of offshore taxfree investment, mortgage and insurance services to expatriate business people around the world. Tap into this knowledge and benefit from our personalised holistic approach. Find out how we provide individually tailored solutions for our clients
http://credendaassociates.com/
Your Online Information Directory to Markham, Ontario, Canada
Providing up to date information of exciting annual events, festivals, movies, clubs, attractions, and a comprehensive business directory of over 1000 web sites of Markham, including help to job agencies and 25 top job search engines for employment.
http://www.guidingstar.ca/
WAND Business to Bueinss Directory
WAND is the international business to business directory featuring the Internet's most advanced product and service category system for the precise matching of buyers and sellers in every industry. Suppliers can register and be searched under all of the product and service categories that they can provide. Buyers can search for precise product and service categories for the relevant list of qualified suppliers and send requests for quotes, emails, or faxes to inquire about making a purchase.
http://www.wand.com
Health Resources and Services Administration
Overview and programs, news room, grants and contracts, calendar of events and information center. Department of Health and Human Services, US Public Health Service.
http://www.hhs.gov/
Bravenet
Provides multiple website services.
http://www.bravenet.com/
US State Department - Services - Consular Affairs
Information on all types of U.S. visas (travel, business, immigration, employment), travel abroad, consular posts and the monthly visa bulletin.
http://travel.state.gov
General Services Administration (GSA)
Information on a broad spectrum of federal agency support functions, including recent contractor suspensions, safety initiatives, frequent flyer miles, information technology, schedule of meetings and related agency resources. GSA provides administrative support to other executive branch components regarding office space, protective services, payroll processing, general IT support, supplies, travel services and related activities.
http://www.gsa.gov/
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